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Metta Crate

Live Simply. Support Local. Embrace Self Love.

FAQ'S

Why is it called Metta?

Metta is derived from the Pali Language, an anicent tongue in which Buddhist scriptures were composed. The following attributes can be attributed to Metta:
 

Loving-kindness

Friendliness

Goodwill

Benevolance

Fellowship

What types of products will I find in my crate?

Each box will include 6-10 Canadian products such as:
Natural Skin Care
Candles
Books/Stationary
Bath Accessories
Jewelry
Healthy Snacks
Organic Teas and Coffees
Inspired Content
Surprises and More!

Some products in the box may differ from another depending on vendors availability, however every box will equal the same value amount. 

Can I receive new products updates?

Absolutely!!
 

Simply sign up for our mailing list and you will receive first notice on new products, promotions and much more.

I would love to include my products in your crate! Is this possible?

Count us in!
 

We are always looking for new, special products to include in our subscriptions. Just reach out to mettacrateinfo@gmail.com and we will go from there!

Is shipping & taxes included?

FREE SHIPPING IS INCLUDED! :) 
Applicable taxes will apply at checkout.

We know how much of a pain shipping costs can be and we are happy to have you in our tribe! As a thank you, we will handle the shipping costs!

Do you ship internationally?

Unfortunately, we only ship within Canada. Hopefully in the future we can expand to other parts of the world. All prices are in CAD currency.

When will I be billed?

When you sign up for Metta Crate, you will be billed right away to confirm your subscription. 
All quarterly subscribers will be billed on the first day of June, September, December and March, going forward, unless you decided to pause or cancel membership. Annual subscribers are charged upon purchase, and then again after one year later.

Shipments will go out on the 15th of each month of June, September, December and March.

What is your cancellation policy?

Although we would love for you to stay, we understand that some things don't last forever.
Customers to Metta Crate may pause or cancel at any time.

In order to cancel your Subscription, you must do the following: email us mettacrateinfo@gmail.com, express that you would like to cancel and follow the instructions that we send
or
Login to Member Login Account, click on "Subscription Settings", Click on "Cancel My Subscription" or "Pause Subscription" and click "Confirm" 

Cancellations must be done prior to the billing date of the Membership renewal you have subscribed to. 
For Seasonal Memberships, you must cancel before the billing date of the next Season (1st of March, June, September and December). For Annual Memberships, you must cancel before the billing date of the next annual period.

No cancellation fee applies. Annual subscription cancellation requests will go into effect at the end of your 1 year term and before the billing date of the 5th quarter. 

Can I return the box?

If you are not happy with your FIRST box, you may contact us first through email, mettacrate@gmail.com, where we will resolve any issues. If you wish to return the box you must notify us within 7 days of receiving. All items must be unused, contain all items and be in their in original state.
Return shipments fees are not refunded.

Terms and Conditions


 

At Metta Crate, we are a Canadian based subscription box company for Canadian residents ONLY. We offer 2 types of Subscriptions. Please review the Metta Crate Terms and Conditions carefully before subscribing to the service. 
Subscriptions continue on a quarterly(seasonal) or annual basis and automatically renew and the end of each billing cycle unless you CANCEL, PAUSE or we put an END to your account. PLEASE NOTE: CURRENT SUBSCRIBERS CANNOT UNSUBSCRIBE & SUBSCRIBE EACH NEW SEASON TO CLAIM OFFER FOR FIRST TIME SUBSCRIBERS. IF YOU CHOOSE TO SUBSCRIBE AGAIN WHILE CURRENTLY A MEMBER, YOUR CARD WILL BE CHARGED THE AMOUNT OF TIMES YOU ARE SUBSCRIBED. Please keep track of your membership in the member login area.

By purchasing a Membership, you agree to the terms below.:
 

You are at least the age of majority in Province or Territory of residence in Canada.

You may not use our products for any illegal activity.
You may not subscribe/unsubscribe/subscribe in order to receive to offers. Your membership WILL be CANCELLED if you do so.

We reserve the right to refuse service to anyone at any time.

Memberships: YOU UNDERSTAND AND AGREE THAT YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE YOU ARE SUBSCRIBED TO UNLESS YOU CANCEL  or PAUSE YOUR MEMBERSHIP OR WE PUT AN END TO YOUR MEMBERSHIP/ACCOUNT IF TERMS AND CONDITIONS ARE VIOLATED. 
You understand that we will charge your credit card automatically on file for each applicable billing period (depending on which membership you’ve selected) until you cancel your Membership. If you have chosen a seasonal subscription, we will bill your card $69.95CAD + taxes, on the 1st day of sign up & going forward up until a month before the next box is shipped, on the 1st day of MARCH(Spring), JUNE(Summer), SEPTEMBER(Fall) & DECEMBER(Winter) until paused or cancelled.
If you subscribed to an Annual membership (4 boxes, 1 each season), you will be billed $259.80CAD + taxes, on the 1st day of sign up & again 1 year later up until a month before the next box is shipped, until membership is paused or cancelled.
Shipment: Shipments will start going out on the 15th of March, June, September & December.

One time Gifts/Purchases:  Subscribers may choose to send boxes to a different address than their own (within Canada). .

Exclusive coupon codes: Exclusive coupon codes cannot be shared.

Data Transfers: We may transfer your billing information to our third-party payment processors, other service providers, and certain trusted third parties.

Questions? If you have any questions, please contact us at: mettacrateinfo@gmail.com

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. Prices for our products are subject to change without notice.We reserve the right to modify or discontinue the service without notice at any time.